Management and Monitoring
In the world of networking, the continuous growth of customer endpoints being added to provider networks is fast becoming an unwanted challenge. The more connections added to a network, the more endpoints an ISP needs to in turn manage and maintain.
This requires resources, capital and a focused management approach which is not always sufficient within a business to cope with the increased demand being placed on it.
We take over this role within the organisation and supply the hardware and services (monitoring and management) for all customer endpoints. We effectively become the second line within your support structures and your deployment team.
It’s all in the details…
Here are some key features of our CE Router Management offering.
Fully capable hardware managing network speeds up to 1Gbs with SFP, USB and Ethernet support. An Advanced CE is available if requirements are above 1Gbs.
24hr resource and availability monitoring with alerting and detailed reporting within a secure environment.
Changes are executed in a controlled and auditable manner by certified professionals.
Standardised tools providing fast resolution to incoming support issues and problems.
Where do we fit in?
Monitoring and Alerting
24hr monitoring and alerting on critical infrastructure provides a view on system health that cannot be underestimated in its value to your organisation. Technical documentation and monitoring tools offer speedy fault resolution and troubleshooting. Historical data used for capacity planning helps to prevent shortfalls in bandwidth or endpoint resource failures.